6.1. Return Conditions
Product return is possible if the following conditions are met:
- The customer has informed us by phone or by email about the return within 10 working days from the purchase of the product.
- Return shipping costs are charged to the customer.
- Due to the nature of the products only defective and unused products are accepted.
- Each product is in the state in which it was received, unused, worn, dirty or in any other condition than its original.
- Each product to be returned is packed properly to be shipped with a courier of your choice.
Also keep in mind that:
- Return products can be changed with another product of equal price.
- Returned products are your responsibility until they reach us.
- If a product is defective, call us at 00302111824211 to first describe the problem.
14 El. Venizelou Str., Athens, Attiki, P.C. 12132, Greece
As soon as we receive the products you have returned, the refund procedures will begin. The way the refund is made depends on the payment method you have chosen. Thus, the amount will be refunded either by canceling your credit card billing, or by depositing the amount in the bank account you will indicate to us as long as you paid by cash on delivery. We have 10 working days starting from the day we receive the product to pay you back.